requirements & challenges
MCHC provides critical primary and specialty care across the Bronx, Brooklyn, Staten Island, and Manhattan. Their primary challenge was "The Paper Gap."
Manual Intake Bottlenecks: New patients and those requiring specialty services faced friction during the onboarding process, relying on manual coordination that could delay care.
Disconnected Data: Patient requests and forms existed in isolation from the organization’s central CRM (Salesforce), requiring staff to perform repetitive data entry.
The Accessibility Mandate: As an organization dedicated to patients with disabilities, the digital interface had to be exceptionally clear, accessible, and high-performance.
solutions we provided
We engineered a custom "Digital Front Door" that prioritizes security and clinical efficiency.
Custom Appointment Engine: A streamlined request system that allows patients to initiate care across four NYC locations with zero friction.
Salesforce Integration: We built a custom bridge to push intake data directly into Salesforce. This ensures that patient records are created and updated in real-time, giving providers immediate access to necessary information.
HIPAA-Compliant Architecture: Security was the foundation. Every form and data transfer was built to meet federal standards for protecting sensitive health information.
Accessibility-First Design: Using a clean, high-contrast interface to ensure patients of all abilities can navigate the site and manage their health requests independently.
